GETTING YOU BACK TO A PAIN-FREE LIFE

BY PROVIDING PERSONALIZED TREATMENT PLANS CUSTOM DESIGNED TO YOUR NEEDS AND GOALS

CONVENIENT LOCATIONS

We have 8 outpatient clinic locations ready to help you on your road to recovery.

EASY SCHEDULING

Easily schedule your first appointment online or call one of our friendly team members!

CUSTOMIZED EXERCISES

Each patient is given a personalized exercise program to help in their recovery process.

INSURANCE BENEFITS

As a courtesy, we make every effort to contact your insurance company to verify your benefits.

WAYS TO RECEIVE THERAPY CARE

Whether you are new to therapy or are a returning patient, our priority is helping you get better and staying better.

Our Prestige outpatient clinics are warm, welcoming, and fully equipped. We have eight convenient clinic locations across Middle Tennessee staffed by licensed therapists and clinical staff.

However, if you're limited by travel, injury, or surgery we offer professional in-home therapy services across Middle-to-West Tennessee counties.

WHAT TO EXPECT

Our professional therapists will create a personalized treatment plan unique to your diagnosis and individual goals.

Not sure what to expect for your first physical therapy appointment and future appointments at our clinics? Please take a moment and review the items provided in the list below:

ARRIVAL TIME

Patients should arrive at least 15 minutes early for the first appointment in order to complete all necessary new patient forms.

CHECKING IN

Check in with the front desk when you arrive and wait until you receive instruction from our clinicians to begin your exercises or initial eval.

IDENTIFICATION

Bring in a photo identification card, like a driver's license or state ID, as well as your insurance card if applicable.

INSURANCE

Our team members may go over your specific insurance plan benefits with you. Please note, you may owe a co-pay depending on your plan.

EVALUATION

During your first visit, one of our licensed physical therapists will evaluate and determine a treatment plan for you and your needs.

CLOTHING TO WEAR

Wearing comfortable clothing that is easy to move around in—like gym clothes—helps our clinicians access your treatment areas.

ASSISTIVE DEVICES

If you have any, please bring your medical assistive devices currently being used like a brace, splint, or crutches.

SCHEDULING

After your initial evaluation, you may schedule follow-up appointments based on your treatment plan of care.

PATIENT FORMS

For your convenience, our patient forms are available to download below for easy access to print out, complete, and bring with you to your appointment.

Patient Registration

Authorization and Guarantee

Payment Policy

INSURANCE AND BILLING

01

Accepted Health Insurance

We currently accept Medicare, all TN Medicaid, and most health insurance companies. The benefit Information obtained cannot be considered a guarantee of actual benefits or insurance payment for services rendered. We recommend contacting your insurance company prior to your visit to confirm coverage for therapy services. If you do not have any health insurance, or are out of network, we offer affordable self-pay rates.

02

Billing Your Insurance

We work with each patient to ensure the billing process goes as smoothly as possible and to obtain the necessary referrals for authorizations as we are able. We bill your insurance company (if applicable) on your behalf and work to collect the amount you owe. Please contact your Insurance company to verify your benefit information, including any copays, coinsurance, or deductibles.

03

Insurance Coverage and Bill Pay

It's important to know what is covered and what you're responsible for paying. Your plan may include a deductible, copayment, coinsurance, or out-of-pocket responsibility. Be sure to review your specific benefits prior to beginning therapy. All bills that aren't covered by insurance are due, and payable, upon receipt and at the time of service. If your account with Prestige is delinquent, it will be turned over to a collection agency.

04

Overview of Billing Cycle

After an initial PT evaluation is completed with charges and documentation entered on the services rendered, our billing team verifies your insurance and submits a claim. Once a claim has been processed, you should receive information outlining the payments from the insurance company (Explanation of Benefits) and any patient responsibility like a copayment, coinsurance, or deductible if applicable.

FREQUENTLY ASKED QUESTIONS

We understand you may have some questions before beginning physical therapy treatment. For your convenience, here are some answers to commonly asked questions below.

What does a professional Physical Therapist do?

Physical Therapists are licensed health care providers who help you maximize your mobility, manage your pain or chronic conditions, avoid surgery and prescription drugs, and improve your overall physical function and movement capabilities.
How will Physical Therapy help me and my injury?

After your initial evaluation, a Physical Therapist will create a customized treatment plan to fit you and your specific needs for recovery. In a Physical Therapy session, your treatment may include anything from low-impact aerobic training, strengthening exercises, and stretching, to ultrasound, heat and ice therapies, electrical stimulation, or massage.
Why should I choose Physical Therapy over other options?

Whether you're recovering from an injury, recently undergone surgery, or been in an accident, Physical Therapy can help you maintain or restore function with customized exercises that build strength, maximize movement, manage pain, and prevent injury.
Where are you located and how can I receive treatments?

We have eight convenient outpatient clinics across Middle Tennessee in Adamsville, Collinwood, Columbia, Hohenwald, Linden, Loretto, Parsons, and Waynesboro. Depending on your specific needs and location, we also offer home health care services. To schedule your first appointment with us, or for further information and questions, please email us at info@prestigephysicaltherapy.com or call us at (931) 722-2778.
Do I have to have a referral in order to receive therapy?

No, you can see a Physical Therapist to begin treatment first, without having a referral or prescription from your doctor. However, some insurances require a referral, so please contact your insurance company for detailed benefit information.
How long will my first therapy appointment be?

Your first appointment will last approximately one hour and your Physical Therapist will complete a comprehensive evaluation including a medical history review, diagnostic testing, evaluation of your flexibility, strength and endurance, your current functional deficits and your goals with therapy.
Will I be in pain after my initial therapy visit?

You may experience minimal and temporary muscle soreness, pain, irritation, or discomfort after some of the necessary diagnostic tests and measurements taken during your initial Physical Therapy evaluation. Please contact your therapist directly if you experience high pain levels, so they can advise you on the best steps to take for quicker pain relief.
Who should I contact about insurance and billing information?

Please contact our Prestige billing department directly at (931) 722-2778 or billing@prestigephysicaltherapy.com and we will assist you further with any questions or concerns over your insurance or billing.
What is a Deductible?

An amount you pay for medical services before your health insurance begins to pay.
What is a Copay?

A fixed amount you pay for therapy at each visit before receiving the service.
What is a Coinsurance?

To pay a percentage of your medical services after your deductible has been met.

If you have other questions, concerns, or would like more information, please contact our billing department directly at (931) 676-7781 or billing@prestigephysicaltherapy.com and we will assist you further.

WE ARE WITH YOU EVERY STEP OF THE WAY DURING YOUR ROAD TO RECOVERY

SCHEDULE APPOINTMENT

Our therapists are ready to improve your quality of life with customized treatment plans fit for you. Schedule your appointment below.

Schedule Appointment

OUR CLINIC LOCATIONS

We have eight convenient outpatient clinic locations across Middle Tennessee. See below for more information, or to find a clinic closest to you.

View Clinic Locations

PROVIDING YOU WITH THE HIGHEST QUALITY THERAPY CARE SO YOU CAN GET BACK TO LIVING A PAIN-FREE LIFE

WE VALUE

YOUR FEEDBACK

Have you been a patient at Prestige? We would greatly appreciate your feedback and input of your experience with us, so we may continue to provide, and improve, our quality service and care.

Patient Satisfaction Survey